Refund and Returns Policy
Introduction
At aiowear.com, we strive to ensure complete satisfaction with your purchases. Understanding that sometimes items may not meet your expectations, we offer a straightforward Refund and Returns Policy. This policy outlines the steps and requirements for returning products and obtaining refunds.
Return Window
You have 30 days from the date of delivery to return your item if it doesn’t meet your expectations. We want you to shop with confidence, knowing that we are here to support a hassle-free return process.
Conditions for Returns
- Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging. A receipt or proof of purchase is also required for all returns.
- Non-returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
- Damaged or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, please contact us immediately to arrange for a replacement or refund.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at [contact information] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
- Shipping: Once your return is approved, we will provide you with a shipping label or instructions on how to return the item at our expense. You will be responsible for packaging and securing the item to ensure it reaches us in good condition.
- Inspection: Upon receiving your returned item, we will inspect it to confirm that it meets our conditions for returns. We will then process your refund or exchange as requested.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Partial Refunds: In certain cases, only partial refunds may be granted. This includes items not in their original condition, items that are damaged or missing parts not due to our error, and items returned more than 30 days after delivery.
- Exchanges: If you request an exchange, we will ship your replacement item once we receive and inspect the returned item.
Additional Information
- Shipping Costs: Return shipping costs will be covered by us for returns within the policy window and conditions. If the return is due to a customer’s change of mind, the customer may be responsible for return shipping costs.
- Contact Information: For any questions regarding our Refund and Returns Policy, please contact service@aiowear.com.
Policy Changes
aiowear.com reserves the right to update or modify this policy at any time without prior notice. Your continued use of our services after any changes indicates your acceptance of the new terms.
Contact Us
We’re here to help if you have any questions or concerns regarding our Refund and Returns Policy. Please reach out to our customer service team at service@aiowear.com.
Read our Shipping Policy – https://aiowear.com/shipping-policy/
